by 
RobotMan
ANSWERS: 18
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false
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Sooooo False!
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True, the "customer is never wrong" is the best policy for good customer service. However, your company still has rules and regulations that may affect the customer, and there will be times that you will have to show the customers that even though they are right, they will still have to abide by the rules of the company concerning certain matters, such "no refund without a receipt," or "no excahnges after 30 days."
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Depends on what side I'm on.
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False, but the store should believe that every customer should be met with every and all convenience
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Of course customers may be wrong, however, customer service attitude should hold that the customer is always right. That's not the norm anymore. Now the norm is that the customer can talk to the computer.
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A long time ago I was thinking about this and decided to test out the theory so I got like this customer to like come into the store and I asked him if he could tell me which car batterys were SLI and which were traction and he pretty much had no clue what the answer was which is basically the same as not being right so I'm pretty much a mythbuster bow to me
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False.
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False of course. My first manager told me that the customer is not always right but the customer is always a customer. That just means that they may be wrong and it's okay if they are but that they must still be treated pleasantly and with respect.
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False! They may not be "right". . . . .BUT. . . .they ARE the customer! And THAT'S the "catch" to THAT misnomer!
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Everyone is always wrong at sometime. However keep in mind that to gain a new custiomer as a general rule will cost a company between 10 to 20 times as much as retaining a regular. Every business makes their own choices as to when it make more sense to let them walk away as they are just not worth the hassle - there are some.
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False!! I managed restaurants for many years and the customer would complain about many things, mostly incorrect cooked food. They were often wrong. I always told my people, accecpt that the customer is sometimes wrong, but it is just not worth arguring about, fix it and move on.
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False.
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False
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Depends on how much you want his repeat business or recomendation. In practice that means often, False. Not ever customer is worth the effort. +5
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false but we never tell them :P +5
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True. Even when they are wrong. All successful businesses make the customer King. And the King is never wrong.
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I HATE CUSTOMERS.
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