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by Anonymous on September 2nd, 2009

Anonymous

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As a`store what r some thing we do well?where could improve?

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Answers. 1 helpful answer below.

  • by Lazs Mouse on September 2nd, 2009

    Lazs Mouse

    LOL depends on the store...I work in retail as well, and the one constant comment we get on our customer feedback surveys is "smile and say hi"-- make a point of greeting each customer as s/he walks in the door. Outside of that, the best thing any retail establishment can do to improve customer relations is to be sure there are sufficient staff members scheduled to work each department so that customers don't have to wander around looking for someone to help them locate a product or answer questions; if corporate budgetary restraints are an issue as far as scheduling hourly employees to be on the sales floor in each department, then it is management's responsibility to stay out of the office and be on the floor, walking departments and being sure each customer is getting the attention and service s/he he expects to receive.

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