As a bartender, what is the best way to handle a drunk/out of control person?

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• That's what they pay them for - +5

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  by Sgt Churba - Rational Response Squad on February 5th, 2009

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• I would have to agree..one of my fears is a person getting out of control and yelling at me for silly reasons..especially in front of everyone

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  by Piratebooty on February 5th, 2009

• In dat case throw him out...

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  by Sailing Falcon on February 5th, 2009

• I Disagree. If the Customer is at a point where you need to call the police to have them hauled away, why did you A)feed them that much alcohol and B)Not intervene before things went that far?
  
  Also, You have bouncers for a reason - Use them. Calling the police should be a last resort, when all else has failed, and you now have a bar-brawl on your hands that your bouncers cannot handle.

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  by Sgt Churba - Rational Response Squad on February 5th, 2009

• They never mentioned that they drank on site. They could have come in drunk, and they might not have bouncers not all pubs do

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  by Greekgod on February 6th, 2009

• Then they should not have been let in, if possible, and most UK pubs I've seen without bouncers tend to manage in other ways without getting the coppers involved, so to speak.

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  by Sgt Churba - Rational Response Squad on February 6th, 2009

• That is true..a lot of people will come in already drunk and then get really out of control.

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  by Piratebooty on February 6th, 2009

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• I usually know how to handle people and I would never talk down to a person that is already down and out, regardless of whether it be they are drunk or just not in a good mood. I would probably try to calm them down and if that did not work, have security to remove them in a nice manner.

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  by Piratebooty on February 6th, 2009

• I didn't say "Talk down to them" I said "Talk them down" which means talking to them to calm them down.

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  by Sgt Churba - Rational Response Squad on February 7th, 2009

• I knew what you meant babe..I was saying what I would do..:P

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  by Piratebooty on February 7th, 2009

• Sorry, my apologies.

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  by Sgt Churba - Rational Response Squad on February 7th, 2009

• Its ok hun..

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  by Piratebooty on February 7th, 2009

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• It would in fact be the worst thing. As a bartender, you are not licensed or trained to use a Taser, and even if you are, it's not your job to use it unless you're personally threatened. You have bouncers around for a reason, so if you have let the situation go that far - which you shouldn't have anyway - then you call them in to handle it.

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  by Sgt Churba - Rational Response Squad on February 5th, 2009

• I don't need a taser, I have my fist..lol

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  by Piratebooty on February 6th, 2009