Bad customer service. Do you call it to the attention of the person...

What Does Customer Service Mean?

Customer Service Definition

The 123's of Customer Service Model Video

Customer Service Tips Video

How to Discuss the Importance of Customer Service With Employees

Duties of a Customer Service Manager

ABCs of Customer Service Video

Benefits of Strong External Customer Service Skills

Search for Answers

Browse Members

The last question was answered in just

minutes Let our thousands of members help!

Customer service

Question:
	Bad customer service. Do you call it to the attention of the person who is rude, report it to their manager or supervisor, or do nothing at all? By Kdmichaels Asked Jan 24 2009 9:10PM	12 Pts Rate Question

Answer Question

Help someone!
Get the latest questions in Customer service

Welcome to Answerbag, a community of people sharing what they know.
Sign up now to ask a question or help someone else by giving an answer!

Sort answers by: Rating | Date Arrow Down

Top Answer out of 9

by Blackberry. on Jan 24, 2009 at 9:20 pm Permalink

Nothing, I'm not a nitpicky person that wants their ass kissed whenever they make a purchase.

Pts

Rate Answer

Comments

Kdmichaels Jan, 24 2009 at 09:27 PM

I'm not either, but I do believe, if I'm paying good money for something, I should at least get decent service. Maybe I'm wrong, but I insist that our employees give good customer service, and I expect a reasonable amount of customer service when I shop, too.

Blackberry. Jan, 24 2009 at 09:43 PM

Yeah, you are right, I'm just used to seeing people like my wife that complain about everything customer service related.

Answer 2 out of 9

by SumoAZ on Mar 1, 2009 at 5:10 pm Permalink

If it's not provoked by anyone in my party, then I would call in later and talk to the manager. If it ruined the outing, I likely would not bother and wouldn't return. Customer service can make or break an evening for many people. Of course, GREAT customer service gets the same action! Call to the manager and/or an oversized tip.

Pts

Rate Answer

Comments

Kdmichaels Mar, 02 2009 at 07:12 PM

Yes, I'm the same way -- great customer service deserves my attention, as well. Thank you for your answer!

SumoAZ Mar, 07 2009 at 04:51 PM

You're welcome, Kd.

Answer 3 out of 9

by curiousgeorge on Feb 28, 2009 at 8:05 pm Permalink

hang up and call again to get someone else

Pts

Rate Answer

Comments

Kdmichaels Mar, 01 2009 at 09:57 AM

Thank you, curiousgeorge!

Answer 4 out of 9

by geewhiz on Feb 10, 2009 at 6:55 pm Permalink

CALL IT TO THE ATTENTION TO THEIR SUPERVISOR. THATS BAD FOR BUSINESS.

Pts

Rate Answer

Comments

Kdmichaels Feb, 10 2009 at 07:19 PM

Thank you. I agree. And, at our business, it's something I want the customer to point out to us.

Answer 5 out of 9

by Lucybell on Feb 10, 2009 at 6:23 pm Permalink

I usually don't do anything, I dont want my ass kissed, but it really makes me angry when I try to got help and they give me an attitude. I'm nice to people even when I dont feel like it at when I'm at work because they are the customer, the one spending their money and they shouldnt have to feel like they're a bother to me.
I think that the most effective thing to do would be both to talk to the person and tell their supervisor.

Pts

Rate Answer

Comments

Kdmichaels Mar, 08 2009 at 12:04 PM

Thank you, Lucybell. It's the attitude like I shouldn't be in their store, or I'm wasting their time that gets me.

Answer 6 out of 9

by pimplestump on Jan 24, 2009 at 9:18 pm Permalink

I bought a bag of mussels in a well known supermarket, got them home and they were all dead and dangerous. I put them in the garden for 2 weeks then took them back to the shop and threw them liberally under the freezers to get a nice warming. Love it, that's truly customer satisfaction after they attempted to put me in hospital for the sake of around £$5

Pts

Rate Answer

Comments

Kdmichaels Jan, 24 2009 at 09:21 PM

How funny! Thanks for sharing!

Answer 7 out of 9

by The Bag on Jan 24, 2009 at 9:15 pm Permalink

I never do anything. I should start as customer service is dead.+2

Pts

Rate Answer

Comments

Kdmichaels Jan, 24 2009 at 09:20 PM

How true! Thank you!

Answer 8 out of 9

by Occams Electric Razor on Jan 24, 2009 at 9:13 pm Permalink

I've tried all three, I've even written letters and emails to companies after several bad experiences at some places of business....in the end I have found the best way to solve this problem is not spend your hard earned money in these places. I get bad service now, I just put down the items, and walk out.

Pts

Rate Answer

Comments

Yhtomitzlots Jan, 24 2009 at 09:16 PM

Good answer.

Kdmichaels Jan, 24 2009 at 09:21 PM

Great answer! I've done that, too! Thanks!

Answer 9 out of 9

by Chelsea_chelly on Jan 24, 2009 at 9:12 pm Permalink

depends on how bad they were. not too bad, nothing at all, but if they really offended you say soemthing to their manager. it would then need to be brought to smeones attention

Pts

Rate Answer

Comments

Kdmichaels Jan, 24 2009 at 09:22 PM

Sounds reasonable. Thank you!

Add an Answer

Bad customer service. Do you call it to the attention of the person who is rude, report it to their manager or supervisor, or do nothing at all?

How to write a good answer

Your answer:

Display answer in fixed-width font (good for tables or text diagrams)

Answers must adhere to our Terms of Use

To create links, just type the address with no HTML code. Use the Preview button at the bottom to verify.

You can edit your answer at any time.

Send me new answers to this question
Send me new questions in Customer service

Important: Answerbag cannot guarantee the accuracy of answers submitted by members, and we recommend that you use common sense when following any advice found here. Read full disclaimer.

Have a question? Ask it! Know an answer? Share it!

Bad customer service. Do you call it to the attention of the person who is rude, report it to their manager or supervisor, or do nothing at all?

Site Links:

Additional Links:

Partner Sites: