Answerbag: AB-Answerbot's answers

Answer to Do you have service area maps available on your Verizon Wireless website?

Thu, 29 Mar 2007 12:53:56 -0700

Do you have service area maps available on your Verizon Wireless website?

Yes, service area maps are available on our website. Click Here: http://www.verizonwireless.com/b2c/CoverageLocatorController?requesttype=NEWREQUEST to view your local coverage area.

Answer to Why was I billed on my Verizon Wireless account for incomplete calls while roaming when I'm not charged for them in my home service area?

Thu, 29 Mar 2007 12:49:01 -0700

Why was I billed on my Verizon Wireless account for incomplete calls while roaming when I'm not charged for them in my home service area?

When roaming, you may be charged for incomplete calls based on the visited market's billing policyfor rating calls. http://support.vzw.com/faqs/Wireless%20Service/faq_domestic_roaming.html#item1

Answer to Why does it take up to two billing statements for all of my roaming charges to appear on my Verizon Wireless account?

Thu, 29 Mar 2007 12:44:34 -0700

Why does it take up to two billing statements for all of my roaming charges to appear on my Verizon Wireless account?

Some carriers take up to 45 days to forward roaming charges to our company. Therefore, there may be a delay in billing roaming charges resulting in charges to subscribers appearing on multiple billing statements. http://support.vzw.com/faqs/Wireless%20Service/faq_domestic_roaming.html#item1

Answer to How do I place calls when roaming on Verizon Wireless in the United States?

Thu, 29 Mar 2007 11:55:50 -0700

How do I place calls when roaming on Verizon Wireless in the United States?

In most areas, simply dial the area code and number for both long distance and local calls. In some areas, you may need to dial a "1" before the area code and number. http://support.vzw.com/faqs/Wireless%20Service/faq_domestic_roaming.html#item1

Answer to In reference to Verizon Wireless, what is roaming?

Thu, 29 Mar 2007 11:52:28 -0700

In reference to Verizon Wireless, what is roaming?

Roaming is the ability to place and receive calls on cellular networks outside your home service area. http://support.vzw.com/faqs/Wireless%20Service/faq_domestic_roaming.html#item1

Answer to How does Verizon Wireless help ensure its customer service efforts perform at the highest level?

Thu, 29 Mar 2007 11:20:14 -0700

How does Verizon Wireless help ensure its customer service efforts perform at the highest level?

In addition to providing extensive training to its customer service representatives, Verizon Wireless consistently runs quality checks to ensure its customer service best practices are working. One way Verizon Wireless does this is through executive shopping visits, where executives visit Verizon...

Answer to What kind of training do Verizon Wireless customer service and store representatives receive?

Thu, 29 Mar 2007 11:08:31 -0700

What kind of training do Verizon Wireless customer service and store representatives receive?

Verizon Wireless is committed to resolving customer issues quickly and accurately, which is why Verizon Wireless customer service and Communications store employees receive extensive training before they begin working with customers. All employee-facing representatives also participate in ongoing...

Answer to How many call centers does Verizon Wireless have?

Thu, 29 Mar 2007 11:05:15 -0700

How many call centers does Verizon Wireless have?

To support the company's commitment to customer satisfaction, Verizon Wireless currently operates 26 call centers. http://support.vzw.com/faqs/Wireless%20Service/faq_commitment_to_customer_satisfaction.html#item1

Answer to How many Verizon Wireless Communications Stores are there?

Thu, 29 Mar 2007 11:00:29 -0700

How many Verizon Wireless Communications Stores are there?

There are 2,200 Verizon Wireless Communication Stores located across the country including Verizon Wireless Communications Stores within Circuit City stores. The stores provides customers with face-to-face access to Verizon Wireless' highly trained customer service representatives and...

Answer to How can Verizon Wireless customers reach customer service representatives?

Thu, 29 Mar 2007 10:58:19 -0700

How can Verizon Wireless customers reach customer service representatives?

Customer service is available by calling 800-2-JOIN-IN (1.800.256.4646) or *611 from a wireless phone. Verizon Wireless customer service representatives are professionals who are trained to help customers with any problem they may have with their wireless service or equipment. ...

Answer to How many tattoos or piercings do you have if any? And where are they?

Thu, 29 Mar 2007 10:56:59 -0700

How many tattoos or piercings do you have if any? And where are they?

AB-Answerbot has an Answerbag tatoo.

Answer to Is Verizon's My Account available in Spanish?

Thu, 29 Mar 2007 10:55:46 -0700

Is Verizon's My Account available in Spanish?

Yes. Verizon Wireless now offers Mi Cuenta, a Spanish version of My Account. Like My Account, Mi Cuenta provides Verizon Wireless customers access in Spanish to account information and payment tools. Customers can register for Mi Cuenta by visiting verizonwireless.com/micuenta Customers who want...

Answer to What is Verizon's My Account?

Thu, 29 Mar 2007 10:54:23 -0700

What is Verizon's My Account?

My Account is part of Verizon Wireless' ongoing commitment to delivering customer satisfaction. My Account provides a single source for online customer service and account information and is ideal for customers who prefer to access their account online. My Account offers customers the...

Answer to What options do customers have to pay their Verizon wireless bill, other than by mail?

Thu, 29 Mar 2007 10:53:20 -0700

What options do customers have to pay their Verizon wireless bill, other than by mail?

Verizon Wireless customers can pay their bill online using My Account, Verizon Wireless' online account management and customer service tool. Customer can access My Account by visiting the Verizon Wireless web site at www.verizonwireless.com. Customers can also pay their bills by calling...

Answer to What is the Verizon Wireless Welcome Call?

Thu, 29 Mar 2007 10:50:35 -0700

What is the Verizon Wireless Welcome Call?

When customers sign up for or change an existing Verizon Wireless service plan, they receive a Welcome Call from a Verizon Wireless customer service representative. The customer service representative reviews the service plan they have chosen, discusses features of the service and answers any...

Answer to What is the Worry Free Guarantee® for Verizon?

Thu, 29 Mar 2007 10:48:32 -0700

What is the Worry Free Guarantee® for Verizon?

Learn more about our Worry Free Guarantee from Verizon Wireless: http://support.vzw.com/faqs/Wireless%20Service/faq_worry_free_guarantee.html

Answer to How do I sign up for Verizon ONE BILL?

Thu, 29 Mar 2007 10:43:47 -0700

How do I sign up for Verizon ONE BILL?

Make your life easier and sign up for ONE-BILL now! You can enroll online at verizon.com/onebill or by calling 1-800-729-4814 7:30 AM to 8:00 PM EST Monday through Friday, or 8:00 AM to 4:00 PM EST Saturday. http://support.vzw.com/faqs/Account%20Management/faq_one-bill.html#item1

Answer to What if I have a question about the Verizon Wireless portion of my bill?

Thu, 29 Mar 2007 10:40:48 -0700

What if I have a question about the Verizon Wireless portion of my bill?

Call our Verizon Wireless ONE-BILL Customer Service Team at 1-877-214-4572. http://support.vzw.com/faqs/Account%20Management/faq_one-bill.html#item1

Answer to How will I pay my Verizon bill?

Thu, 29 Mar 2007 10:39:10 -0700

How will I pay my Verizon bill?

It's the ultimate convenience - one monthly payment for all your calls. You will be able to pay your bill by calling the number printed on your bill, sending a check in the mail, or online at Verizon.com. http://support.vzw.com/faqs/Account%20Management/faq_one-bill.html#item1

Answer to How will my Verizon ONE-BILL look?

Thu, 29 Mar 2007 10:28:56 -0700

How will my Verizon ONE-BILL look?

To keep it simple, your monthly statement will include a summary page showing total charges for wireless calls, local calls and any other charges that currently appear on your bill. Other pages will provide details for each Verizon Wireless and Verizon call, just like you receive now. You'll...

Answer to What is Verizon's ONE-BILL?

Thu, 29 Mar 2007 10:26:55 -0700

What is Verizon's ONE-BILL?

ONE-BILL is a billing option that captures all your calls on one billing statement when you use Verizon Wireless for your wireless calls and Verizon Communications for your landline calls. For more details and availability View One Bill website: ...

Answer to How do I pay my Verizon bill online?

Thu, 29 Mar 2007 10:23:21 -0700

How do I pay my Verizon bill online?

You can sign up to pay your bill online when you register for My Account. If you are already registered, select Pay Bill on the My Account Overview page, or select Payment under the MY BILL tab on the top navigation. Verizon Wireless offers 5 payment methods: 1. Auto Pay from Checking. ...

Answer to When will my payment on my Verizon account be debited from my checking account?

Thu, 29 Mar 2007 10:20:48 -0700

When will my payment on my Verizon account be debited from my checking account?

When will my payment be charged to my credit/debit card? If you utilize the Pay Bill payment method to make a payment with a credit/debit card, your payment amount will be charged to your credit/debit card that day. If you are enrolled in Auto Bill Pay with a Credit Card, your monthly payment...

Answer to When will my payment on my Verizon bill be charged to my credit/debit card?

Thu, 29 Mar 2007 10:18:12 -0700

When will my payment on my Verizon bill be charged to my credit/debit card?

If you utilize the Pay Now payment method to make a payment with a credit/debit card, your payment amount will be charged to your credit/debit card that day. If you are enrolled in Auto Bill Pay with a Credit Card, your monthly payment will automatically be charged to your credit card on the...

Answer to Is there a charge for any payment method in my Verizon bill?

Thu, 29 Mar 2007 10:16:57 -0700

Is there a charge for any payment method in my Verizon bill?

Verizon Wireless currently offers this service to you without any charge, but we recommend that you contact your bank to find out if they will charge a fee for this service. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item22

Answer to Will I need to make a request each month in order to pay my Verizon bill?

Thu, 29 Mar 2007 10:15:36 -0700

Will I need to make a request each month in order to pay my Verizon bill?

This depends on the payment method you have selected. If you chose one of the Pay Bill options, yes, you will need to submit a payment amount authorizing Verizon Wireless to debit your checking account or charge your credit/debit card on a monthly basis. If you chose one of the Auto Pay options,...

Answer to Can I stop an Automatic Debit payment amount before my checking account or credit card is debited for my Verizon account?

Tue, 27 Mar 2007 14:04:30 -0700

Can I stop an Automatic Debit payment amount before my checking account or credit card is debited for my Verizon account?

You would select the 'Auto Bill Pay' option and click on the 'Suspend' button. You would then be prompted through the Suspend payment process. You can elect the 'Suspend' button up to 4 business days before your scheduled automatic payment. If you choose to stop...

Answer to What if I need to stop a payment that has already been made for my Verizon account?

Tue, 27 Mar 2007 14:00:49 -0700

What if I need to stop a payment that has already been made for my Verizon account?

If you want to cancel a payment, please contact your bank or credit card company to see if the payment or charge to your account has already been processed and can be stopped. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Do I have to sign up for an online bill payment if I have already enrolled into My Verizon Account Online?

Tue, 27 Mar 2007 13:59:29 -0700

Do I have to sign up for an online bill payment if I have already enrolled into My Verizon Account Online?

No. You can register to view your bill online without selecting the payment option. However, you cannot sign up for the payment option without being registered through My Account. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Is there a charge for a returned check for my Verizon account?

Tue, 27 Mar 2007 13:57:14 -0700

Is there a charge for a returned check for my Verizon account?

Yes. Your payment will be reversed by Verizon Wireless if the transaction is returned by your bank for any reason. Verizon Wireless will charge your account a fee of up to $25.00 per returned transaction. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Why do you need my email address for my Verizon account?

Tue, 27 Mar 2007 13:56:14 -0700

Why do you need my email address for my Verizon account?

You will receive email notifications when your Verizon Wireless bill is available for viewing and to confirm online payments. You will also receive email notifications if an online payment has been denied by your bank and for other payment related activities. These standard emails are the only...

Answer to Why am I not receiving email notifications for my Verizon account?

Tue, 27 Mar 2007 13:54:52 -0700

Why am I not receiving email notifications for my Verizon account?

Your email address may not be correct. On the top right hand side of almost every page, the primary email address is shown. To change this email address, select the displaying "Edit profile" link to display your email address for editing. If this email address is correct and you have others, then...

Answer to How many email addresses can I use on my Verizon account?

Tue, 27 Mar 2007 13:53:06 -0700

How many email addresses can I use on my Verizon account?

Between 1 and 5. My Account requires at least 1 email address. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Can I de-enroll from My Verizon Account Online at any time?

Tue, 27 Mar 2007 13:51:26 -0700

Can I de-enroll from My Verizon Account Online at any time?

If you would like to de-enroll from this service, please contact our Services and Support Team at 1.800.350.2830, Option 1. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to What debit cards are accepted for my Verizon payment?

Tue, 27 Mar 2007 13:50:35 -0700

What debit cards are accepted for my Verizon payment?

My Account accepts cards from the PULSE, STAR and NYCE debit networks. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Can I see the incoming call phone number on my Verizon bill?

Tue, 27 Mar 2007 13:49:29 -0700

Can I see the incoming call phone number on my Verizon bill?

The caller's phone number for incoming calls displays in the Call Details section in the Billing tab. If the caller's phone number is not available, or the caller used Caller ID block, then the word "Unavailable" will appear. ...

Answer to How do I check my Verizon balance?

Tue, 27 Mar 2007 13:48:14 -0700

How do I check my Verizon balance?

There are two ways to check your balance: 1. You can login to My Account Online and view your balance from the overview page (along with minutes used). Or 2. If you’re on the go, you can dial #BAL + Send (airtime free) from your wireless phone. ...

Answer to How do I check my Verizon minutes used?

Tue, 27 Mar 2007 13:42:34 -0700

How do I check my Verizon minutes used?

There are two ways to check your minutes used: 1. You can login to My Account Online and view your minutes used from the overview page. Or 2. If you’re on the go, you can dial #MIN + Send (airtime free) from your wireless phone. ...

Answer to What features do I have on my Verizon My Account Online?

Tue, 27 Mar 2007 13:41:30 -0700

What features do I have on my Verizon My Account Online?

To find out what features you have, follow these steps: 1. Login to My Account. 2. Go to "My Plan". 3. Select "Add/change features". 4. If you have more then one mobile number, select the one you want to see from the drop down. The next screen will list...

Answer to How can I add or change features on My Verizon Account Online?

Tue, 27 Mar 2007 13:40:07 -0700

How can I add or change features on My Verizon Account Online?

You can add or change features through My Account by following these steps: 1. Login to My Account. 2. Go to "My Plan". 3. Select "Add/change features". 4. Select mobile number from drop down. 5. Click "continue". 6. Select the features you...

Answer to I’m using Internet Explorer 7.0 BETA and having problems accessing some pages on the Verizon Wireless website. Why?

Tue, 27 Mar 2007 13:39:06 -0700

I’m using Internet Explorer 7.0 BETA and having problems accessing some pages on the Verizon Wireless website. Why?

At this time, the Verizon Wireless website does not support Internet Explorer 7.0 BETA 2. The IE 7.0 browser is still undergoing testing by Microsoft. When their testing is completed, and IE 7.0 officially launched, Verizon Wireless will work to ensure its optimal performance with our website....

Answer to How is Agricultural Biotechnology being used?

Tue, 27 Mar 2007 13:08:33 -0700

How is Agricultural Biotechnology being used?

Biotechnology provides farmers with tools that can make production cheaper and more manageable. For example, some biotechnology crops can be engineered to tolerate specific herbicides, which makes weed control simpler and more efficient. Other crops have been engineered to be resistant to...

Answer to What is Agricultural Biotechnology?

Tue, 27 Mar 2007 13:07:10 -0700

What is Agricultural Biotechnology?

Agricultural biotechnology is a range of tools, including traditional breeding techniques, that alter living organisms, or parts of organisms, to make or modify products; improve plants or animals; or develop microorganisms for specific agricultural uses. Modern biotechnology today includes the...

Answer to Does FD&C Yellow No. 5 cause any allergic reactions?

Tue, 27 Mar 2007 13:00:39 -0700

Does FD&C Yellow No. 5 cause any allergic reactions?

FD&C Yellow No. 5, or tartrazine, is used to color beverages, desert powders, candy ice cream, custards and other foods. The color additive may cause hives in fewer than one out of 10,000 people. By law, whenever the color is added to foods or taken internally, it must be listed on the label....

Answer to How are color additives regulated?

Tue, 27 Mar 2007 12:57:11 -0700

How are color additives regulated?

n 1900, there were about 80 man-made color additives available for use in foods. At that time there were no regulations regarding the purity and uses of these dyes. Legislation enacted since the turn of the century, however, has greatly improved food color additive safety and stimulated...

Answer to What are dyes and lakes?

Tue, 27 Mar 2007 12:50:22 -0700

What are dyes and lakes?

Certifiable color additives are available for use in food as either "dyes" or "lakes." Dyes dissolve in water and are manufactured as powders, granules, liquids or other special purpose forms. They can be used in beverages, dry mixes, baked goods, confections, dairy products,...

Answer to What is a color additive?

Tue, 27 Mar 2007 12:46:23 -0700

What is a color additive?

Technically, a color additive is any dye, pigment or substance that can impart color when added or applied to a food, drug, cosmetic or to the human body. The Food and Drug Administration (FDA) is responsible for regulating all color additives used in the United States. All color additives...

Answer to Why are decisions sometimes changed about the safety of food ingredients?

Tue, 27 Mar 2007 12:41:20 -0700

Why are decisions sometimes changed about the safety of food ingredients?

ince absolute safety of any substance can never be proven, decisions about the safety of food ingredients are made on the best scientific evidence available. Scientific knowledge is constantly evolving. Therefore, federal officials often review earlier decisions to assure that the safety...

Answer to Are sulfites safe?

Tue, 27 Mar 2007 12:34:54 -0700

Are sulfites safe?

Of all the food additives for which FDA has received adverse reaction reports, the ones that most closely resemble true allergens are sulfur-based preservatives. Sulfites are used primarily as antioxidants to prevent or reduce discoloration of light-colored fruits and vegetables, such as dried...

Answer to Is monosodium glutamate (MSG) safe?

Tue, 27 Mar 2007 12:33:34 -0700

Is monosodium glutamate (MSG) safe?

Monosodium glutamate (MSG) has been used for many years in home and restaurant foods, and in processed foods. People sensitive to MSG may have mild and transitory reactions when they eat foods that contain large amounts of MSG (such as would be found in heavily flavor-enhanced foods). Because MSG...

Answer to Is aspartame safe to drink in diet soda? What are the negative effects to aspartame?

Tue, 27 Mar 2007 12:32:25 -0700

Is aspartame safe to drink in diet soda? What are the negative effects to aspartame?

After reviewing scientific studies, FDA determined in 1981 that aspartame was safe for use in foods. In 1987, the General Accounting Office investigated the process surrounding FDA's approval of aspartame and confirmed the agency had acted properly. However, FDA has continued to review...

Answer to Is olestra safe?

Tue, 27 Mar 2007 12:31:36 -0700

Is olestra safe?

Olestra is a fat-based substitute for conventional fats. FDA approved olestra on Jan. 24, 1996, for use in certain snack foods. The agency requires all products containing olestra to be labeled with specific health information. Procter & Gamble Co. developed olestra, which it is marketing...

Answer to What are fat substitutes?

Tue, 27 Mar 2007 12:30:48 -0700

What are fat substitutes?

Fat substitutes can be carbohydrate-, protein- or fat-based. The first type to reach the market contained carbohydrate as the main ingredient. Avicel, for example, is a cellulose gel introduced in the mid-1960s by FMC Corp., and N-Oil is a tapioca dextrin introduced in the early 1980s by...

Answer to Are "natural" food additives safer than "artificial" or "man-made" food additives?

Tue, 27 Mar 2007 12:16:26 -0700

Are "natural" food additives safer than "artificial" or "man-made" food additives?

Some additives are manufactured from natural sources such as soybeans and corn, which provide lecithin to maintain product consistency, or beets, which provide beet powder used as food coloring. Other useful additives are not found in nature and must be man-made. Artificial additives can be...

Answer to How are additives regulated?

Tue, 27 Mar 2007 12:13:49 -0700

How are additives regulated?

Additives are not always byproducts of 20th century technology or modern know-how. Our ancestors used salt to preserve meats and fish; added herbs and spices to improve the flavor of foods; preserved fruit with sugar; and pickled cucumbers in a vinegar solution. Over the years, however,...

Answer to What is a posted payment?

Mon, 26 Mar 2007 11:40:00 -0700

What is a posted payment?

A posted payment is a payment that has been made to your account. To view posted payments online, please log into My Account. From the My Account home page by select the Payment History link in the Bill & Payments box or by clicking here: Payment History (logged in users only). Up to 16...

Answer to What is CVV? What is CID?

Mon, 26 Mar 2007 11:38:58 -0700

What is CVV? What is CID?

CVV and CID are codes used to further verify the authenticity of your credit/debit card. CVV stands for Card Verification Value and is used by Visa, MasterCard, Discover, and Diners Club. This three-digit security code is printed on your card. For all but Diners Club, the CVV will appear at...

Answer to What date will the payment post if I have AutoPay? When will my AutoPay payment be applied?

Mon, 26 Mar 2007 11:31:11 -0700

What date will the payment post if I have AutoPay? When will my AutoPay payment be applied?

If you are currently enrolled in AutoPay, you can view your payment post date by logging into My Account. From the My Account home page select the View Bill button in the Bill & Payments box or by clicking here: View Bill (logged in users only). Here you will see a date next to the line...

Answer to If I add Wireless Data Services, how long will it take to be added to my Sprint account?

Mon, 26 Mar 2007 11:27:42 -0700

If I add Wireless Data Services, how long will it take to be added to my Sprint account?

Wireless Data Services will be added to your account within 48 hours or two business days. However, adding Text Messaging may take up to four business days to activate. ...

Answer to In my Sprint plan, what does "Second Line" mean?

Mon, 26 Mar 2007 11:26:29 -0700

In my Sprint plan, what does "Second Line" mean?

This service provides you with an additional cellular phone number for your phone so that you can separate charges for business and personal calls. ...

Answer to What do I do if I forget my Nextel.com password?

Mon, 26 Mar 2007 11:23:07 -0700

What do I do if I forget my Nextel.com password?

If you forgot your Nextel.com password, go to the Reset Your Password page and reset your password. http://support.sprint.com/doc/sp4176.xml?&docid=6022&referring%20topicid=147&Referring%20TopicID/DocID%20List%20Index=y&navtypeid=13&pagetypeid=49&prevPageIndex=3

Answer to How do I change my Nextel.com password?

Mon, 26 Mar 2007 11:22:27 -0700

How do I change my Nextel.com password?

To change your Nextel.com password, perform the following steps: 1. Log in to Nextel.com using your username and current password. 2. Click Update Registration. 3. Click Change Password. 4. Enter your current password. 5. Enter the new password. 6. Enter the new password again to...

Answer to When will I be able to access my most recent sprint invoice online?

Mon, 26 Mar 2007 11:21:05 -0700

When will I be able to access my most recent sprint invoice online?

Invoices are posted within one week of the statement date. http://support.sprint.com/doc/sp7420.xml?&docid=5146&referring%20topicid=147&Referring%20TopicID/DocID%20List%20Index=y&navtypeid=13&pagetypeid=49&prevPageIndex=3

Answer to How do I change the email address on my sprint account?

Mon, 26 Mar 2007 11:15:49 -0700

How do I change the email address on my sprint account?

To update the email address on your account, simply log into My Sprint. Click Account Management, and then click Personal Information. From here, you can access and update your contact information and email address. ...

Answer to How do I add a new line to my existing Sprint account?

Mon, 26 Mar 2007 11:15:03 -0700

How do I add a new line to my existing Sprint account?

To add a new line of service to an existing account or add a phone to share the minutes in your existing rate plan, please call 1-800-SPRINT1. ...

Answer to How do I add a phone to my existing Sprint plan?

Mon, 26 Mar 2007 11:14:24 -0700

How do I add a phone to my existing Sprint plan?

To add a new phone to share your existing rate plan, log in to My Sprint and click Change Plans or call 1-800-SPRINT1. ...

Answer to How do I manage my Sprint account?

Mon, 26 Mar 2007 11:13:35 -0700

How do I manage my Sprint account?

Sprint makes managing your account convenient. There’s no waiting for information when you need to make decisions. See all that you can do below: * From Sprint.com * From your phone * By calling Sprint * At a Sprint store * At a Sprint phone repair center NOTE:...

Answer to How many people can be registered as Account Administrators on an account?

Mon, 26 Mar 2007 11:11:34 -0700

How many people can be registered as Account Administrators on an account?

There is no limit to how many people may be registered as Account Administrators for a particular account. To register as an Account Administrator, you need your account number, billing address, ZIP Code, and the account balance from your last bill. ...

Answer to What are the terms and conditions of eBill Online Billing?

Mon, 26 Mar 2007 11:04:15 -0700

What are the terms and conditions of eBill Online Billing?

Receive a $5 service credit by enrolling in Online Billing. This free service lets you enjoy secure online access anytime to all your billing information. After you enroll, you will stop receiving paper bills. Sprint will email you when your latest bill is available online. You may still...

Answer to How long will it take before I see the credit for enrolling in eBill or AutoPay on my invoice?

Mon, 26 Mar 2007 11:03:27 -0700

How long will it take before I see the credit for enrolling in eBill or AutoPay on my invoice?

Your $5 credit, or $10 when you sign up for both programs, should appear on the next invoice after your successful enrollment in eBill or AutoPay. However, there could be a delay if a form is not fully completed or if information is incorrect. ...

Answer to What is recurring direct debit (RDD) and is it the same as AutoPay?

Mon, 26 Mar 2007 11:02:42 -0700

What is recurring direct debit (RDD) and is it the same as AutoPay?

Yes. Recurring direct debit (RDD) offers a way to make automatic payments on your Sprint bill. With recurring direct debit, Sprint will automatically deduct the Amount Due on your invoice from the checking or savings bank account that you designate. ...

Answer to How do I view and pay my invoice online?

Mon, 26 Mar 2007 11:01:25 -0700

How do I view and pay my invoice online?

How do I view and pay my invoice online? Register at Sprint.com and get access to convenient account management tools at My Sprint. You can view your eBill, pay your invoice online, change the way your invoice is delivered each month, and more. ...

Answer to What are Internet and Downloads on my bill?

Mon, 26 Mar 2007 10:55:33 -0700

What are Internet and Downloads on my bill?

Internet and Downloads reflects the MEdia and other wireless data services used during the current billing cycle. This category includes the ringtones, games, and graphics downloaded during the current billing cycle. Data usage is measured in kilobytes (KB). ...

Answer to What should I do if I'm missing credit?

Mon, 26 Mar 2007 10:50:46 -0700

What should I do if I'm missing credit?

Your credit may appear on your next invoice. It should, however, be reflected in the balance due section of your Charges Summary. ...

Answer to What are Monthly Charges?

Mon, 26 Mar 2007 10:49:50 -0700

What are Monthly Charges?

Monthy Charges will appear on each monthly bill for certain features. Any modification you make on a feature that has a monthly charge will take effect on the next bill. ...

Answer to What is Overage? What are Per Minute charges?

Mon, 26 Mar 2007 10:46:14 -0700

What is Overage? What are Per Minute charges?

Usage charges, also called overage, occur when you use more "Anytime Minutes" than what is included in your rate plan. You may want to consider upgrading your rate plan or feature package if you see usage charges on your bill on a regular basis. Your voice usage is billable at the per...

Answer to How will I be notified that my bank account has been charged?

Mon, 26 Mar 2007 10:43:42 -0700

How will I be notified that my bank account has been charged?

The amount due will be deducted from your designated bank account on the payment due date. Additionally, you can log in to MyNextel to view payment information about your account. ...

Answer to When I pay my bill using a credit card, when will my payment be posted to my account?

Mon, 26 Mar 2007 10:42:42 -0700

When I pay my bill using a credit card, when will my payment be posted to my account?

Payments made by credit card generally post within 3 hours of submission. http://support.sprint.com/doc/sp7425.xml?&docid=5151&referring%20topicid=147&Referring%20TopicID/DocID%20List%20Index=y&navtypeid=13&pagetypeid=49&prevPageIndex=3

Answer to Do I need to register at MyNextel as an Account Administrator to view my eBill?

Mon, 26 Mar 2007 10:42:02 -0700

Do I need to register at MyNextel as an Account Administrator to view my eBill?

Yes. To access your eBill, otherwise known as an online invoice, or to take advantage of other online account management tools, you will need to register with MyNextel at www.sprint.com/mynextel as an Account Administrator. To learn more, take the MyNextel tour. ...

Answer to What can I do with My Sprint online account management?

Mon, 26 Mar 2007 10:41:20 -0700

What can I do with My Sprint online account management?

My Sprint gives you access to your Sprint Nextel account information online. You can manage your account online anytime, including the following: * Add a phone to your account * Change your rate plan * Check minutes used and account balance * Pay your bill * Add or...

Answer to How do I check my rebate status online?

Mon, 26 Mar 2007 10:40:30 -0700

How do I check my rebate status online?

Are you eagerly awaiting a Sprint rebate? Wanting to confirm your eligibility for a rebate? Check status and eligibility instantly online now. Please allow 8-14 weeks to receive your rebate. ...

Answer to How do I view and pay my Sprint invoice online?

Mon, 26 Mar 2007 10:39:51 -0700

How do I view and pay my Sprint invoice online?

How do I view and pay my invoice online? Register at Sprint.com and get access to convenient account management tools at My Sprint. You can view your eBill, pay your invoice online, change the way your invoice is delivered each month, and more. ...

Answer to When will my first automatic bill payment take effect?

Mon, 26 Mar 2007 10:32:39 -0700

When will my first automatic bill payment take effect?

When will my payment be debited from my checking account? If you utilize the Pay Bill payment method to make a payment by check, your payment amount will be debited from your checking account the next business day. If you are enrolled in Auto Bill Pay with your Checking account, your monthly...

Answer to How do I pay my Verizon Wireless bill online?

Mon, 26 Mar 2007 10:32:09 -0700

How do I pay my Verizon Wireless bill online?

You can sign up to pay your bill online when you register for My Account. If you are already registered, select Pay Bill on the My Account Overview page, or select Payment under the MY BILL tab on the top navigation. Verizon Wireless offers 5 payment methods: 1. Auto Pay from Checking. ...

Answer to What is the cost to participate in My Account Online?

Mon, 26 Mar 2007 10:31:32 -0700

What is the cost to participate in My Account Online?

Verizon Wireless is currently providing the My Account Online service at no cost to our customers. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to I have a business with multiple lines on one account. Can I view bills for all my lines?

Mon, 26 Mar 2007 10:31:02 -0700

I have a business with multiple lines on one account. Can I view bills for all my lines?

Registered accounts with 10 lines or less have the ability to view the activity of each line on a monthly basis. However, if you have multiple lines on separate accounts, each account must be registered separately. ...

Answer to What is a Security Question?

Mon, 26 Mar 2007 10:30:25 -0700

What is a Security Question?

The Security Question is an added means of verification for when a customer forgets their password. Correctly answering the security question allows the customer to change their password online. Otherwise, a temporary password will be sent via text message to a phone on the account. Customers can...

Answer to What if I cannot receive a text message?

Mon, 26 Mar 2007 10:29:59 -0700

What if I cannot receive a text message?

We will send a letter to the billing address, via first class mail, that contains the temporary password. You should receive the letter in approximately 3-5 business days. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to How can I change my Password?

Mon, 26 Mar 2007 10:29:32 -0700

How can I change my Password?

Place your cursor over the MY BILL tab on the top navigation. Click on Account Profile on the sub menu that appears. On the left hand side of the page, click on the Change Login Info link. Follow the steps to change your Password. To maintain the security of your account, it is important that you...

Answer to What if I forget my Password?

Mon, 26 Mar 2007 10:29:06 -0700

What if I forget my Password?

If you forget your Password, you may establish a new Password online by clicking on "Trouble Logging In" found on the login page. To prevent unauthorized access to your Verizon Wireless online My Account, you will be required to verify basic information about your account. If you have...

Answer to Who do I contact if I'm having trouble accessing my Verizon Wireless bill?

Mon, 26 Mar 2007 10:28:37 -0700

Who do I contact if I'm having trouble accessing my Verizon Wireless bill?

If you are experiencing any difficulty accessing your bill after your enrollment and subsequent billing period, please contact the Services and Support Team at 1.800.350.2830. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to How far back will I be able to view my verizon wireless bill?

Mon, 26 Mar 2007 10:27:59 -0700

How far back will I be able to view my verizon wireless bill?

If you are an existing Verizon Wireless customer, your current bill is available online upon registration, along with up to 5 months of historical statements. The site will keep 6-months of consecutive bills available for viewing. If you are a new customer, you will have to wait to view billing...

Answer to Now that I see my bill online, can I stop getting the bill in the mail?

Mon, 26 Mar 2007 10:26:52 -0700

Now that I see my bill online, can I stop getting the bill in the mail?

Yes, you may stop receiving your paper bill by clicking on the MY BILL tab on the top navigation, then click on the Paperless Billing link on the left hand navigation and follow instructions to change. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to Can I choose to receive a paper bill or go paperless?

Mon, 26 Mar 2007 10:26:12 -0700

Can I choose to receive a paper bill or go paperless?

Yes, you may either receive a paper bill or go paperless by clicking on the MY BILL tab on the top navigation, then click on the Paperless Billing link on the left hand navigation and follow instructions to change. ...

Answer to When can I view my Verizon Wireless bill online?

Mon, 26 Mar 2007 10:25:44 -0700

When can I view my Verizon Wireless bill online?

You are able to access My Account Online upon completion of registration. If you are an existing Verizon Wireless customer, you will be able to view your bill immediately. If you are a new customer, you will have to wait to view billing information until after your first bill cycle. Each month...

Answer to Can I use my debit card to make a payment?

Mon, 26 Mar 2007 10:25:01 -0700

Can I use my debit card to make a payment?

Verizon Wireless accepts all major debit cards, but please confirm with your bank as to whether they permit online transactions. http://support.vzw.com/faqs/Account%20Management/faq_my_account_online.html#item1

Answer to What forms of payment does Verizon Wireless accept?

Mon, 26 Mar 2007 10:24:31 -0700

What forms of payment does Verizon Wireless accept?

Verizon Wireless accepts all major credit cards: Visa, MasterCard, American Express and Discover. Verizon Wireless also accepts debit cards carrying the Star, NYCE, PULSE, Visa and MasterCard brands. Diner's Club cards are also accepted but for recurring payment and business-to-business...

Answer to Is there a number I can call Verizon wireless with a specific question?

Mon, 26 Mar 2007 10:23:41 -0700

Is there a number I can call Verizon wireless with a specific question?

You can email us directly with any questions. Select Contact Us and then Send Email. You can also call our Service & Support Department toll-free at 1.800.350.2830, option 1. They are available Monday-Friday, 5 am to 9 pm and Saturday-Sunday, 6 am to 7 pm. ...

Answer to Some pages on my account won't display. What should I do?

Mon, 26 Mar 2007 10:22:18 -0700

Some pages on my account won't display. What should I do?

The Verizon wireless website currently does not perform optimally with Microsoft Internet Explorer 6.0 and Netscape 6.2.1 and we are working to integrate both browsers with our website for better navigation. We apologize for any inconvenience this may cause. If you are using Microsoft Internet...

Answer to Why should I use My Account Online?

Mon, 26 Mar 2007 10:20:25 -0700

Why should I use My Account Online?

My Account Online can help you save time and energy because you can access your account information when it's most convenient for you. Consider these benefits: * Information is only a few clicks or prompts away. * Exclusive promotions are often available to My Account Online...