Ask a Question
or
Create a Poll
  1. Home /
  2. Questions /
  3. Business
  4. / Companies
  5. / Businesses And Companies
  6. / Dell

by Answer Rabbit on April 3rd, 2006

Answer Rabbit

Question

Help answer this question below.

What is Dell's customer service like?

Share:
Other

Answers. Showing one answer.

  • by Frogger7777 on April 6th, 2006

    Frogger7777

    The March issue of Consumer Reports, which came out last week, included a survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for its support on desktop PCs. Although it still managed to top competing brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively, Dell's rating represented a decline from the magazine's last desktop support survey, published in June 2003, in which it received a 64.

    Apple Computer led the pack, with 74 in the recent survey, while Gateway scored 61. A score of 80 would mean that respondents were very satisfied, while 60 is described as fairly well satisfied. Differences of more than four points in the survey were meaningful, the report said.

    While the most recent changes appear incremental, Dell's overall tech support scores for desktop PCs have dropped substantially since 2001, said Jeff Fox, senior project editor at Consumer Reports. Dell scored a rating of 74 in December 2001 and a 65 in September 2002.

    Comments
    • Like
    • Report

    No comments. Post one | Permalink

Want to attach an image to your answer? Click here.

Did this answer your question? If not, then ask a new question or create a poll.

More Questions. Additional questions in this category.

You're reading What is Dell's customer service like?

Follow us on Facebook!

Related Ads

Related Questions

Professionally Researched

Answerbag

a Demand Media company