You have a pile of work on your desk. You are have calls from customer service reps because you are behind in processing your work. What are you going to do to lower your stress level?

You need to distinguish between the situation and your own mental / emotional state first, because these need to be addressed in different ways.

As far as the situation is concerned, it's important to communicate clearly with those who are expecting work from you -- to let them know what they can actually expect given your situation. As long as you're doing a good job of setting other's expectations, and trying to do a good job at your work, that's about as much as you can do.

On the psychological side, the way to get your stress level down is to learn to be aware of it without getting "tangled up" in it. Stress is basically recurring / automated thoughts, associated with body reactions (adrenaline, tightening muscles, feelings of agitation, etc.) To be aware of these things is to bring yourself back in touch with here-and-now: to allow your psychophysical reaction to take place without interference, and without getting caught up in it.

This takes practice, the best practice is daily meditation. It also helps to do a good job taking breaks -- meaning, reduce the amount of input on a break -- get up, walk outside or find a nice quiet spot, and relax. Regular exercise is also helpful.

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You have a pile of work on your desk. You are have calls from customer service reps because you are behind in processing your work. What are you going to do to lower your stress level?

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